Best WordPress Knowledge Base plugins in 2024

Find the perfect knowledge base plugin for your WordPress site among the best options.

Apr 5, 2024
Best WordPress Knowledge Base plugins in 2024
Navigating the world of WordPress can be tricky, especially when it comes to finding the right tools to build your website's knowledge base.
WordPress knowledge base plugins are like secret weapons, helping you organize information and provide answers to your users' questions. But with so many options out there, how do you choose the best one for your needs?
You've put a lot of effort into creating your website, but without a good knowledge base plugin, your users might struggle to find what they're looking for. This can lead to a lot of confusion and frustration for both you and your visitors.
Luckily, there are some great WordPress knowledge base plugins available that can make your life a lot easier. Let’s get into it!

Best WordPress Knowledge Base plugins

Let's take a look at the top knowledge base plugins for WordPress, specifically selected to improve your website's capability in managing customer inquiries and issues.
These plugins are designed to efficiently organize information and enhance the user experience, ensuring that your customers can easily find the assistance they require. A feature-rich knowledge base plugin can add weight to your website, slowing down load times. Be clear and concise while selecting a plugin for your site.

1. Echo Knowledge Base

Echo Knowledge Base is a top-rated WordPress plugin, ideal for advanced users seeking thorough categorization and robust customization. It's available as a freemium model, with paid plans starting at $46 per website per year.
notion image
This plugin allows you to create a searchable and well-organized knowledge base, with compatibility with popular page builders like Beaver Builder, Divi, and Visual Composer. Its front-end style editor enables extensive customization, including templates, typography, colors, images, and sidebars.
Key features include
  • Advanced search analytics
  • Article ordering options
  • Access manager for private knowledge bases,
  • Article view counter and commenting
  • Ability to link articles to PDFs and external websites.

2. BetterDocs

BetterDocs is best for users needing multilingual knowledge base solutions. It's freemium, with paid plans starting at $55.
The plugin is popular for its ease of use and ready-made templates, saving time on design. It includes advanced search and automatic table of contents features for quick navigation.
notion image
BetterDocs' AI writer helps create documentation efficiently. It supports multiple languages, making it ideal for global audiences. The plugin integrates well with WordPress Gutenberg editor. It can be installed for free from the WordPress repository, with a premium version available on its website.
Key Features:
  • Comprehensive knowledge base capabilities
  • Ready-made templates for easy setup
  • Email-based search analytics reports
  • Extensive multilingual documentation support
  • User-friendly setup wizard

3. Heroic KB

Heroic KB stands out as one of the top WordPress knowledge base plugins thanks to its sleek, contemporary design. It offers robust customization features, allowing you to tailor the knowledge base's look to match your site's style. The paid plan starts at $129/year.
notion image
This premium WordPress plugin streamlines the creation of an organized, efficient knowledge base. It includes category organization with icons and an instant search function that provides suggestions as users type, enhancing usability.
What distinguishes the Heroic Knowledge Base plugin is its emphasis on user-friendliness through advanced features. It excels in providing quick feedback and relevant suggestions, helping users locate information promptly.
Key Features:
  • Modern design with extensive customization options
  • Enhanced category organization using icons
  • Instant search with real-time suggestions
  • User feedback analytics with simple thumbs up and thumbs down buttons
  • Display of popular knowledge base articles
  • Related articles feature for an enriched user experience

4. weDocs

weDocs, a WordPress wiki plugin, offers a refreshing grid layout for organizing knowledge bases efficiently. Its drag-and-drop interface enhances article organization and nesting, making it a top choice for managing support documentation effectively. It's freemium, with paid plans starting at $119/website.
notion image
Key Features:
  • Grid layout for visual appeal
  • AJAX live search in the free version
  • Compatibility with SEO and language plugins
  • Global Doc permissions with custom role management
  • Public and private documentation access control
  • AI-powered instant answer bot widget
  • Extensive color customization

5. Base Press

BasePress is an open-source WordPress plugin tailored for building knowledge bases. It offers a freemium model, with paid plans starting at $79/website.
It boasts developer-friendly features and robust statistics, aiding SEO efforts. Its setup wizard simplifies page creation.
notion image
Notable Features:
  • Open-source for extensive customization
  • Article voting and feedback options
  • Detailed statistics
  • Built-in translation
  • Icon manager for unique article icons
  • Organized article structure for easy navigation

6. Yada Wiki

Yada Wiki is a popular WordPress plugin for knowledge bases and user support. It allows easy linking of support posts without needing a dedicated knowledge base page. Features include a wiki post type, custom tags and categories, an index, and a table of contents option. The best part this plugin is completely freemium.
notion image
Key features:
  • Shortcode buttons simplify shortcode generation.
  • "Add Wiki Link" button facilitates linking wiki pages.
  • "Add Wiki Listing" button offers multiple output options.
  • Extensive documentation available for troubleshooting.
  • Available in English & Spanish.
  • Over 2000 downloads and a 5-star rating on WordPress directory.

7. Helpie

Helpie is an advanced documentation plugin for WordPress. It helps create product documentation, public/private knowledge bases, or wiki websites. It's freemium, with paid plans ranges from $49 to $69 per year..
notion image
Key Features include
  • Powerful search
  • Automatic table of contents
  • Branding options
  • Insights into articles and users,
  • User access control
  • Voting systems, and more.

8. WPForms

WPForms stands out as the premier form builder plugin for WordPress. With its user-friendly interface, you can effortlessly craft various forms, including support request forms. It’s freemium, but the paid plan starts from $199 per year.
For small businesses, investing in a comprehensive customer support platform might seem excessive. WPForms offers a solution by enabling you to incorporate a customer support form on your website, facilitating email communication for addressing customer queries.
notion image
Moreover, its integrated entry management system ensures efficient record-keeping of all customer requests. You can also export this data for integration with CRM software, streamlining lead management processes. Some of the key features are:
  • Drag-and-Drop Form Builder
  • Multiple Form Fields
  • Conditional Logic
  • Payment Integrations
  • User Registration and Login Forms
  • Detailed analytics and many more.

9. KB Support

KB Support is the ultimate knowledge base plugin for WordPress, offering efficient support and help desk services. It includes a ticket management system and knowledge base platform, all within your site.
The paid version offers additional functionality through add-ons like canned replies, Zapier integration, and support for Easy Digital Downloads, starting from $74 up to $150
notion image
Key features:
  • Creating multiple forms without coding
  • Customizable email notifications
  • Shortcode integration for showcasing knowledge base articles
  • Ticket restriction for agents, and
  • Templates for easy customization.

10. EasyDocs

EazyDocs is a WordPress documentation plugin known for its user-friendly interface and innovative features, including a graphical line display for feedback on knowledge base articles.
notion image
Key Features:
  • OnePage Documentation for full-page previews
  • Front-end editing with contributor management
  • User-friendly analytics
  • Easy organization through drag-and-drop methods
  • Supports extensive documentation and footnote creation.

11. HelpCrunch

The HelpCrunch WordPress plugin enhances customer service with real-time chat, chatbot automation, and integration with messaging apps like Telegram and Facebook. It fosters self-service with a multilingual knowledge base and streamlines lead capture.
Pricing starts from $12/month for the Basic plan, $20/month for the Pro plan, and $495/month for the Unlimited plan, with options to customize based on team size and email volume.
notion image
Key features include
  • Live chat communication
  • Chatbot automation
  • Messaging app integration
  • Lead capture
  • Multilingual knowledge base,
  • built-in knowledge base software and more


In conclusion, knowledge base plugins are crucial for improving the functionality, usability, and overall user experience of WordPress websites. Before selecting a knowledge base platform, it's advisable to thoroughly research various options.
But , using WordPress knowledge base plugins can sometimes lead to performance issues, limited customization options, security vulnerabilities, and dependency on the plugin's functionality, which may pose challenges in the future. will be the better solution for creating a knowledge base without any plugins. With Bullet, you can swiftly create your knowledge base with faster loading speed, offering powerful collaboration with seamless integration. So, Bullet will be the perfect tool for building a smooth, informative knowledge base.
We're confident you won't find a comparable solution elsewhere.
Worried about slow loading times and limited features with WordPress plugins? Build a future-proof knowledge base with Start your free trial today!