Regardless of your industry, it's highly likely that you have important information you want your customers or users to access.
This information holds significant value as it aids your clients in understanding how to utilize your services, subsequently decreasing the volume of inquiries your customer service team receives.
Numerous tools and platforms are available to swiftly establish a knowledge base, including popular options like Intercom, Help Scout, Zendesk, and more specialized services.
This article provides a comprehensive guide on creating a knowledge base using Notion, covering the process from start to finish.
Challenges with existing Knowledge Management Services
According to a recent survey, 57% of employees find it challenging to locate the necessary information, which hampers office productivity.
This shows that there are many challenges existing in the current knowledge management services. The problems can be categorized into two different sections.
Separate Knowledge Base
Many companies use different services for internal and public information management. For instance, they might use Trello, Asana, or Atlassian for internal project management and Google Drive for internal data.
Public information, on the other hand, is often managed separately, sometimes integrated with customer support tools like Intercom. This leads to the need to duplicate information between these two knowledge bases because they serve different purposes.
Additionally, 49% of employees spend 30 minutes to two hours daily searching for the information required for their tasks.
Inadequate User adoption & Efficiency
A significant hurdle faced by organizations is the struggle to encourage employees to actively embrace and utilize knowledge management systems. Factors such as resistance to change, reluctance to share knowledge, and complex user interfaces can stifle adoption.
Efficiency gaps within knowledge management services can hamper their effectiveness. Users might encounter slow performance, difficulty in locating information, or inefficient workflows.
Why use Notion to create a knowledge base?
Notion is a versatile tool that can be used to create a variety of different types of documents and workspaces. It is also highly customizable, making it easy to create a knowledge base that meets the specific needs of your team or organization.
Here are some of the benefits of using Notion to create a knowledge base:
All-in-one solution: Notion can be used to store and organize all types of information, including text, images, videos, files, and even code snippets. This makes it a one-stop shop for all of your knowledge base needs.
Flexibility: Notion is highly customizable, so you can create a knowledge base that matches the specific needs of your team or organization. You can add different types of pages, databases, and views to organize your information in the way that works best for you.
Collaboration: Notion makes it easy to collaborate on your knowledge base with other team members. You can add comments and suggestions to pages, and even create shared workspaces where everyone can contribute.
Accessibility: Notion is accessible from anywhere, on any device. This makes it easy for your team members to access the knowledge base when they need it, regardless of where they are.
How to create knowledge base with Notion + Bullet.so
A fast, user-friendly helpcenter is crucial for providing customers with quick solutions and leaving your support team available for more complex issues. It also boosts your credibility and professionalism.
This can be achieved using Bullet.so, A notion website builder that is built to help you turn your Notion knowledge base into a professional help center.
Bullet empowers users to effortlessly craft a polished website, meticulously optimized for SEO, directly using Notion as CMS.
Bullet turns your Notion docs into a hosted self-service Knowledge Base for your customers without the need of any code.
Utilizing Bullet, anyone can generate an impressive knowledge base in a matter of minutes. There's no need to fret over concerns such as page speed, hosting, plugins, or other intricate technical aspects.
Here are the steps for creating a Knowledge base site using Notion and Bullet:
Once you've duplicated the template, proceed to customize the entire content to your specifications directly in notion.
Once your content is customized, you can publish your knowledge base site and share it with your network.
Bullet offers a user-friendly, constantly updated self-service solution for your customers. By harnessing the capabilities of Notion, Bullet empowers you to effortlessly build and oversee your Knowledge Base without requiring coding skills.
Furthermore, it comes equipped with integrated analytics, enabling you to gain insights into your Knowledge Base usage by customers and make informed enhancements based on data.
Rather than maintaining two distinct systems for handling internal and public information, utilizing Notion alongside Bullet enables you to establish a unified information management system.
This doesn't guarantee perfection or the complete elimination of outdated information oversight.
However, it significantly simplifies the process of identifying inconsistencies compared to managing two separate documentation repositories.