Billing FAQs

Billing FAQs

FAQs for Users on a Free Trial

Q: How can I start a new subscription? A: To start a new subscription, card details will be collected, and a 7-day free trial will be initiated. After the trial period ends, you will be automatically charged.
Q: Can I change my plan during the trial period? A: No, during the trial period, you cannot change your plan or upgrade. However, you can cancel your current trial and start a new subscription with the plan of your choice.
Q: What happens if I cancel during my free trial? A: Upon cancellation, the trial will be immediately terminated, and you cannot use the remaining trial period.
Q: How many free trials can I use? A: To prevent abuse of free trials, if you have already used a trial, you will be able to start only a 3-day trial for the next subscription.

FAQs for Paying Users

Q: Can I upgrade to a different plan after subscribing? A: Yes, users have the option to upgrade to any plan. The price difference will be charged accordingly.
Q: What happens if I cancel my subscription? A: Upon cancellation, you will continue to enjoy all the features until the end of your current billing cycle. After this date, your account will revert back to the free version.
Q: Can I upgrade or start a new subscription immediately after canceling? A: Once a subscription is canceled, you will not be able to upgrade or start a new subscription until the cancellation date of your last plan.


FAQs Regarding Common Upgrade Problems

Q: What should I do if I want to start a new subscription after cancelling? A: If you cancel your current subscription, you need to wait until your previous plan expires before starting a new one.
Q: Why did my upgrade fail? A: An upgrade will fail if the provided card details cannot be charged.
Q: Can I apply coupon codes to trial plans? A: No, coupon codes cannot be applied to trial plans.
Q: What happens to my trial period if I start a new subscription after cancelling? A: When you cancel a plan that included a free trial and start a new one, your free trial period will be reduced to 3 days.
Q: Can I get a trial period when I upgrade? A: No, upgrades do not come with a trial period and will be charged immediately.